Living Quarters Furniture

Ordering Furniture

• I need more product information. Can I give you a call?

  Yes, absolutely.

  Call our Brooklyn location at Sunday - Thursday: 10:30-6:00, Wednesday: 10:30-8:00 at 718-256-4367.

  Call our Lakewood location Sunday - Thursday: 10:00-6:00 at 732-367-6565.

  You can also contact us here.

• How do I know if the furniture will fit my space?

  We provide precise measurements for all our pieces. If you provide us with your room measurements, our sales team can also direct you to the most suitable piece.

• Do you make custom furniture?

  Yes we do. You can choose the design, the color, and the fabric/finish that you want.

• How can I place an order?

  You can place an order by phone, email, whatsapp, or by visiting our showroom.

  Call our Brooklyn location at Sunday - Thursday: 10:30-6:00, Wednesday: 10:30-8:00 at 718-256-4367.

  Call our Lakewood location Sunday - Thursday: 10:00-6:00 at 732-367-6565. Whatsapp 718-541-5560.

• Can I make changes to my order?

  Usually you can within a limited time frame. Please contact us as soon as possible either by email or by phone 718-256-4367 with your Order Number.

• Can I cancel my order?

  If you have not placed a custom order, and the order has not shipped yet, we can cancel the order. Please contact us as soon as possible either by email or by phone 718-256-4367 with your Order Number.

• Can you tell me the availability of a specific item?

  Yes, you can call/email our sales team to find out about a specific piece or hear about alternate options. Many items are kept in stock and available to ship right away. For customized furniture we will provide an estimated lead time for delivery.

• How do I know when my order has shipped and when it will be delivered?

  We will email you with the estimated delivery time, once the orders ship out.

Design

• Do I need to use your design services?
• How much do I have to pay for your design services?
• What’s included in your design package?
• Can I come with my own interior designer?

Delivery

• Do you charge for delivery?
• Does delivery include assembly?
• Can I choose the date for delivery?
• Will all my items ship together?
• Will you take my furniture to the room of my choice?

  All furniture is taken to the precise spot in your home that you request. Our two-man delivery team will unwrap the furniture and set it up for you.

• Would it be possible to remove my old furniture?
• Do you deliver out of state? Overseas?

  Yes and yes. Per law, state sales tax is usually waived. Delivery fees are determined by the location and the size of your order, and often can be much cheaper than sourcing the furniture locally. When we deliver out of state we can arrange to have the furniture set-up in your new home.

Payment

• What payment methods do you accept?
• Do I have to pay in full when ordering?
• Do you offer any type of financing?
• Do prices include sales tax?

Returns & Warranty

• I’d like to return an item. Can I do that?
• Are your products covered by a warranty?
• What does the warranty cover?

Customer Service

• Can I just walk in to your showroom?

  Yes. You don’t need an appointment. Our sales team is always ready to assist you.

• Where are you located? What are your store hours?

  Brooklyn location

  5926 16th Avenue

  Phone: 718-256-4367

  Sunday - Thursday: 10:30-6:00

  Wednesday: 10:30-8:00
  

  Lakewood location

  399 Cedar Bridge Ave 

  Phone: 732-367-6565

  Sunday - Thursday: 10:00-6:00

• How should I take care of my furniture?

  Wooden Furniture: Dust furniture on a regular basis to prevent a filmy layer. Use a very-slightly damp microfiber cloth to trap the dust (and not just push it into the air again). For sticky spots, add a bit of mild soap, remove any residue and immediately dry with a clean, soft cloth.

  Leather Furniture: Wipe clean with a dry or very slightly damp rag. After you clean the leather, apply a leather conditioner to keep it supple and buttery soft. The conditioner prevents the leather from drying out and cracking. 

  Upholstered Furniture: Vacuum on a regular basis with the wand attachment. Have it cleaned by a professional for overall cleaning. For spot cleaning, check the cleaning code on the fabric before using water or other detergents.

• My furniture arrived damaged?

  In the unlikely event that an item arrives damaged, please call us right away. Call our Brooklyn location at 718-256-4367. Call our Lakewood location at 732-367-6565.

• My furniture has developed a fault?

  If your furniture develops a fault, please contact us so we can advise you. If the issue is covered by a manufacturer’s guarantee or warranty we will connect with the manufacturer to resolve the issue as quickly as possible.

• I have a question that is not answered here. Can you help?

  Yes, absolutely. Email us here.

  Or call our Brooklyn location at Sunday - Thursday: 10:30-6:00, Wednesday: 10:30-8:00 at 718-256-4367.

  Call our Lakewood location Sunday - Thursday: 10:00-6:00 at 732-367-6565.